FAQs
Q. I placed an order, when will my product arrive?
A. We ship products same or next business day. Domestic orders typically take 2-3 business days to arrive. Due to the number of complaints of international delivery times and lack of tracking we now only ship via EMS (Express). International orders could take a full 14 business days **UPDATE, Iceland's volcanic ash has severely impacted international deliveries since most are routed through Amsterdam**.
Q. What is "Mega Spin" technology?
A. All USA KCT-11RS's shipped between 08-28-2009 and 3-23-2010 have an improved main bearing to minimize shaft play and included thrust bearing to promote effortless spin with drastically increasing the turbo spooling sound. This corrected the issue of impeller wobble at faster speeds. Mega Spin has been superseded by ball bearing technology.
Q. What is "Twin Sheld Ball Bearing" technology?
A. All USA KCT-11BB's (released after 03-23-2010) include an integrated high precision chrome steel twin shield ball bearing. This entrely eliminates shaft play and allows bidirectional rotation. Spin rates are certified to a minimum of 35,000 RPMS @ 3psi. Design limits is 72,000 RPMS. Break-in not required, they've already been run tested at 35,000 RPMs. Use caution and wear eye protection when attaching to compressed air, impeller speeds can quickly exceed 90,000+ RPMs @ .5 BAR. During stress testing catastrophic impeller breakup occurs between .5 - 1BAR of pressure (7-14.5psi). Warranty due to abuse is not covered, such as impeller overspeed, bearing submerged under fluids, etc.. Please use common sense.
Q. Are the RPM's listed on the spec card for real?
A. Yes. Every KCT-11BB is tested with about 3psi and the RPM's are recorded with each individual keychain. When air is injected and strikes each blade it generates an audio compression wave. The waves are analyzed in real-time, math is applied to convert the pulses per second into actual RPMs.
Q. Where can I get a KCT-11BB keychain with integrated ball bearings?
A. Only from this website. Most ebay listings are cloned versions of the older non-bearing design, some of which require a drinking straw to operate which is just silly. With a certified KCT-11BB you will receive a compressor specification card. If it did not ship from Tucson, Arizona, USA, it's probably a knockoff.
Q. I have an existing older model, can it be upgraded?
A. Yes, you can purchase the components, or a fully assembled backplate assembly here: Parts Page
Q. I ran too much pressure and by impeller exploded, can I get replacement parts?
A. Yes, here: Parts Page
Q. Is this a real turbocharger?
A. No, it's a keychain.
Q. I purchased an unassembled keychain, how do I assemble it?
A. See instructions here: Assembly Instructions.
Q. Does this keychain turbo have moving parts?
A. The older models do not, all current models do. If you have an older KCT-11 here's a writeup on modding it to spin: How-To Modify my KCT-11 to spin
Q. Does this Turbo keychain require lubrication?
A. No.
Q. Can I take apart my turbo keychain?
A. If you'd like, just firmly press on the impeller and the backplate should pop off, it's only held in by a touch of rubber cement type glue. You can then "modify" your impeller and hone out/port your compressor housing with a Dremel to allow greater CFM airflow.
Q. Will this give me more horsepower?
A. Probably not. But you can tell people you have a turbo and technically you wouldn't be lying.
Q. What is this specification card that was shipped with my keychain turbo?
A. We think that's cool too.
Q. Can I purchase these in bulk?
A. Not at this time. Our assembly process is being re-engineered.
Q. When will you be able to ship outside the United States?
A. Now. Non bulk orders are usually shipped via USPS Priority International to Mexico & Canada is $11, all other international destinations is $27 for Express (EMS).
Q. Why did you start charging Arizona sales tax for Arizona residents?
A. We use to pay the tax on your behalf, however since most of the AZ residents felt like 8.1 cents per dollar was too low and voted for a 12.4% sales tax increase starting June 1st, we are no longer interested in paying your taxes.
For history of turbo keychain:
Turbo Keychain History Timeline
